Before making a booking, read the provided hotel pricing information in detail. This agreement covers bookings made online, by phone and via email.
When booking a stay with SWEETS hotel, all pricing information will be provided before finalising the booking. SWEETS hotel reserves the right to offer new products and/or services at all times. Prices shown on the website and in any advertisement may be changed without prior notice.
By making a reservation you consent that SWEETS hotel should immediately provide its products and/or services.
Terms of a third-party service provider may additionally apply when handling payments.
SWEETS hotel is at all times entitled not to accept a reservation, or to attach additional conditions to the acceptance of a reservation.
When SWEETS hotel changes or cancels a booking, SWEETS hotel will let you know by using the contact details provided when making the booking.
We offer two kinds of rates:
Three days before arrival, at 4 PM, your credit card will be charged with the following costs: room night(s) + 7% city tax + €3 tourism fee per person per night. Up to the moment of transaction, your reservation can be cancelled or modified free of charge. In case of late cancellations (less than three days before arrival) and no-shows, the accommodation costs will not be refunded.
Directly after making the reservation, all costs (room night(s) + 7% city tax + €3 tourism fee per person per night) will be charged to your credit card. It is not possible to cancel or change your booking.
A valid credit card is required to guarantee your reservation. City tax (7%) and tourism fee (€3 PPPN) are calculated after completing your booking. SWEETS hotel accepts all credit cards.
If you do not have a credit card, it is possible to pay via bank transfer: please contact us. When you pay by bank transfer, all costs (room night(s) + 7% city tax + €3 tourism fee PPPN + any extras) must be paid.
Changes & Cancellations
Bookings made with our Standard Rate can be cancelled or modified up to the moment of transaction (three days before arrival, at 4 PM). In case of late cancellations (less than three days before arrival) and no-shows, the accommodation costs will not be refunded.
It is not possible to cancel or change a booking made with a non-refundable rate.
Valid credit card details are requested as a security deposit during your stay.
All prices shown online are per bridge house per night (unless otherwise stated). Rates include VAT and exclude city tax (7%), tourism fee (€3 per person per night) and any extras. Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation.
Group and Long-stay Bookings
Additional conditions are applied to group bookings and long stay bookings.
Reservations consisting of 3 or more bridge houses are considered a group booking.
Reservations of 8 or more nights are considered a long stay booking.
Each bridge house accommodates a maximum of 2 adults (21+ years). Since our bridge houses only have 1 king-size bed each, we recommend sharing your bridge house bed with a partner or friend as no extra beds can be placed in the bridge houses.
The check-in time is 4 PM on the day of arrival, at the latest.
SWEETS hotel operates on a self-service system which allows guests to check-in online and access the reserved bridge house with their smartphone (using an app called FLEXIPASS). Detailed instructions are included in SWEETS hotel’s confirmation email, which is sent to you directly after booking.
Good to know:
The check-out time is 11 AM on the day of departure, unless a late check-out was added to your booking and confirmed by SWEETS hotel. Bookings for 206. Amstelschutsluis automatically include a late check-out of 12 AM.
Please let us know when you check out by selecting the CHECK OUT option on the electronic tablet (SuitePad) provided in each bridge house. The provided key card and FLEXIPASS key code will stop working once the check-out time has passed.
Since SWEETS hotel bridge houses are located next to various bridge crossings (which are considered dangerous), children and young adults under the age of 21 cannot be accommodated in the bridge houses.
Unfortunately, pets cannot be accommodated at SWEETS hotel.
Guests with impaired mobility
Regrettably, none of SWEETS hotel’s bridge houses is suitable for wheelchairs.
No excessive noise between 10 PM and 7 AM in and around the bridge houses of SWEETS hotel.
Use, possession or selling of drugs in and around the bridge houses of SWEETS hotel is strictly prohibited. Criminal behaviour is not tolerated at any location of SWEETS hotel.
Smoking & Candles
SWEETS hotel’s bridge houses are smoke-free, in accordance with Dutch law. A cleaning fee of €150 is charged to guests in case of smoking and/or the use of candles in the bridge houses.
Confetti & Balloons
The use of confetti and/or balloons in the bridge houses of SWEETS hotel is prohibited. A cleaning fee of €150 is charged to guests who place confetti and/or balloons in the bridge house.
Damage to or loss of personal items
Damage to or loss of SWEETS hotel's property
We expect all guests of SWEETS hotel to take care of the bridge house they stay at. In case of any damage to the bridge house in question, or damage to or loss of items that belong to SWEETS hotel, please let SWEETS hotel know as soon as possible. That way, the issue can be solved quickly and SWEETS hotel might be able to prevent you from being held responsible. Read more about your liability under ‘Your liability’.
Leaving behind excess waste and/or leaving the bridge house in overall disarray will result in a cleaning fee.
As a guest at SWEETS hotel, you have the full responsibility to leave the bridge house in question in the same condition as upon arrival. This includes properly closing the door and windows of the bridge house whenever you leave or go to bed. You are responsible for your own acts and negligence and for the acts and negligence of any individuals whom you invite to, or provide access to SWEETS hotel’s bridge houses.
‘Damage’ also includes smoke damage.
Liability of SWEETS hotel
If you would like to know which information SWEETS hotel has collected about you, or if you believe that any information SWEETS hotel is holding about you is incorrect or incomplete, please contact us. SWEETS hotel will assess and correct any information found to be incorrect.
Complaints & Comments
SWEETS hotel values your feedback! In order to quickly resolve any complaints or comments regarding your stay at our hotel, we urge you to contact the SWEETS hotel team as soon as possible (preferably during your stay).
Changes to Terms & Conditions
The terms and conditions of SWEETS hotel may be changed at all times and without notice. To make sure you have read the most recent version, we recommend reading this page again shortly before your check-in.
These terms and conditions are governed by the laws of The Netherlands. All disputes will be submitted to the competent court in Amsterdam, The Netherlands.
The terms below form a legally binding agreement that determines your use of www.sweetshotel.amsterdam and/or the products and services provided by SWEETS hotel. SWEETS hotel is a company registered in The Netherlands whose registered office is at Damrak 50, 1012 LL Amsterdam (The Netherlands).
By using the products and/or services of SWEETS hotel, you agree to be bound by these terms.
Use of pictures and content
When pictures and other content about SWEETS hotel are shared online, SWEETS hotel may use them for its own marketing purposes. Any content shared by SWEETS hotel will be attributed to the author. You have the full responsibility for any posted pictures or other content about SWEETS hotel.
Content and behaviour
You agree to not use the products and/or services of SWEETS hotel to:
When SWEETS hotel is aware of any content or behaviour that contravenes the above rules, we may remove such content. SWEETS hotel may eliminate your use of the products and/or services when SWEETS hotel believes you have infringed these terms or any other policy of SWEETS hotel. You acknowledge that SWEETS hotel reserves the right to change its general practices and limits on the use of the products and/or services always with or without notice.
SWEETS hotel’s intellectual property and content of third-parties
The products and/or services of SWEETS hotel contain content of SWEETS hotel and they are protected from unauthorized copying and dissemination by international and national copyright, trademark and other intellectual and industrial property laws. Except your own content and as expressly allowed by SWEETS hotel or by law, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, sell or exploit content available via the products and/or services of SWEETS hotel. SWEETS hotel’s property includes the “SWEETS hotel” branding, as used on products and/or services. All product and service names or logos, except indicated by SWEETS hotel, appearing in SWEETS hotel are (registered) trademarks of SWEETS hotel. No trademark on a product or service does not constitute a waiver of SWEETS hotel’s trademark or other intellectual property rights concerning that name or logo.
Warranty disclaimer, limitation of liability and indemnity
The products and/or services of SWEETS hotel are provided without warranties of any kind. This includes the information available via the products and/or services, and about SWEETS hotel. No rights can be derived from the information. SWEETS hotel’s goal is to keep this information timely, accurate and complete. If errors are brought to SWEETS hotel’s attention, it will try to correct them. However, SWEETS hotel accepts no responsibility or liability with regard to the information on the SWEETS hotel site.
SWEETS hotel does not warrant that the products and/or services will be available at all times, also in case of force majeure. Force majeure also includes a situation of force majeure of SWEETS hotel’s suppliers.
SWEETS hotel disclaims all liability for any damages or injury that you may suffer as a result of your use of the products and/or services. The limitation of liability does not apply when the damages or injury is the result of intentional acts or gross negligence of SWEETS hotel, or in the case of bodily harm.
SWEETS hotel maintains its website to offer information about its products and services. No rights can be derived from the offered information. SWEETS hotel’s goal is to keep this information timely, accurate and complete. When errors are noticed, SWEETS hotel will try to correct them. SWEETS hotel accepts no responsibility or liability with regard to the information on the SWEETS hotel products and/or services.
SWEETS hotel may change this policy. SWEETS hotel will let you know by email (if we have this information), and by updating this page. If SWEETS hotel does not possess your email address, please check this page regularly for the latest information.
Information SWEETS hotel collects
Uses and treatment of collected data by SWEETS hotel
How SWEETS hotel protects the collected information
Exporting information outside of the EU
Data may be exported to countries outside of the EU where privacy laws may not be the same as in the country of residence. You give permission to this exportation by sharing information or using SWEETS hotel’s products and/or services.
Cookies used by SWEETS hotel
A ‘cookie’ is a small digital file that is stored in your web browser and enables us to follow your return visits to our website. Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalise your experience of our website and to make the products and/or services work more efficiently.
Cookies of third-parties
Third-party cookies (i.e. Google Analytics, Facebook) are placed when you use the products and/or services of SWEETS hotel. These cookies can for instance measure the time you spent on our website or follow the region where you are from.
Third parties and links to other websites
SWEETS hotel may share email addresses and other (limited) personal data to third-party vendors when products and/or services are provided by them to you. These vendors are not allowed to use the gathered personal data for commercial or marketing purposes. SWEETS hotel may disclose personal data regarding the use of its products and/or services to satisfy laws, regulations or other legal requests for such information; to identify, contact or bring legal action against someone who violates any policy of SWEETS hotel; to perform the products and/or services; to protect SWEETS hotel, its products and services, employees or other guests.
Controlling personal information
If you would like to know which information SWEETS hotel has collected about you, or if you believe that any information SWEETS hotel is holding about you is incorrect or incomplete, please write to SWEETS hotel, Damrak 50, 1012 LL Amsterdam (The Netherlands) (The Netherlands) or by email at firstname.lastname@example.org. SWEETS hotel will assess and correct any information found to be incorrect.
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